Shipping policy

Dark Dojo Studios, LLC - Shipping & Delivery Policy

Effective Date: 07-11-2025

Thank you for purchasing from Dark Dojo Studios, LLC. We are committed to providing you with a seamless shopping experience, whether you are purchasing a digital game, downloadable content (DLC), or physical merchandise. Please read the following Shipping & Delivery Policy to understand our processes.

1. Digital Item Delivery

All digital products, including video games, downloadable content (DLC), and any other digital goods, are delivered instantly upon successful purchase and payment, provided the product is not a pre-order item.

Instant Delivery: Once your payment is processed, you will receive an email with a link to download or access your digital product immediately.
Pre-Order Items: If the item is a pre-order, the product will be delivered to you on the official release date. You will receive an email notification once your pre-ordered item is available for download or access.

Please note that we do not offer refunds for digital products after they have been delivered or claimed, as outlined in our [Return & Refund Policy].

2. Physical Merchandise Shipping

If you have purchased physical merchandise, such as clothing, posters, or other collectibles, these items will be shipped and handled separately from our digital products. We strive to process and ship your physical orders as quickly as possible.

Processing Time: Orders for physical merchandise are typically processed within [insert processing time, e.g., 1–3 business days].
Shipping Method & Tracking: We ship all physical items using reliable carriers such as USPS, UPS, or FedEx, and will provide you with a tracking number once your order has shipped. You can use this tracking number to monitor the progress of your shipment.
Shipping Responsibility: Once a physical item is handed over to the carrier, Dark Dojo Studios, LLC is no longer responsible for the package. If the carrier mismanages or loses the item, the shipping company accepts full responsibility for the issue.
Missing Packages: If your physical item has not arrived within the expected time frame and is marked as “delivered” according to the carrier's tracking, please reach out to the carrier directly to resolve the issue. Dark Dojo Studios, LLC is not responsible for lost or delayed packages once they have been accepted by the carrier.
Shipping Address: Please ensure that your shipping address is correct at the time of purchase. We cannot be held liable for incorrect or incomplete addresses provided by the customer.

3. International Shipping

We offer international shipping for physical merchandise to select countries. Please be aware that customs fees, import taxes, and other charges may apply depending on your location. These fees are the responsibility of the customer and are not included in the cost of shipping.

4. Shipping Rates

Shipping rates for physical merchandise are calculated based on the weight of the item(s) and the destination address. The final shipping cost will be provided during checkout before payment is processed.

5. Delays & Issues with Delivery

While we strive to ensure that all orders are processed and shipped promptly, please note that shipping times may vary depending on the carrier and external factors (e.g., weather, holidays, etc.). In the event of delays, please contact the carrier for updates using the tracking number provided.

If you encounter any issues with your digital product delivery or have questions about your physical merchandise order, please reach out to our support team at support@darkdojostudios.com. We’re happy to assist you.